Privacy Policy

At Cruise Farefinder ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes our practices regarding personally identifiable information or personal data ("Personal Information").

1. Terms and Definitions

Website User: A person who visits our Platform but may or may not purchase a travel product. Referred to as "you" or "your".
Client: An individual or party purchasing a Travel Product through us.
Travel Product Provider (TPP): The direct supplier rendering the ultimate travel service, including but not limited to cruise lines, airlines, hotels, car rental companies, and travel insurance providers.
Travel Product: A cruise booking, flight ticket, hotel stay, transfer, or ancillary travel service offered on our Platform.
Platform: This website, its extensions, mobile versions, applications, and any email, voice, text, or social media communications associated with the Cruise Farefinder brand.

2. Purpose and Policy Amendments

Purpose of This Privacy Policy

This policy explains how we collect, use, and process your Personal Information when you use our Platform, request a quote, make a booking, or sign up for our newsletters. It supplements other legal notices provided by us and is not intended to override them.

Policy Amendments

We review this Privacy Policy regularly and update it at least once every 12 months. Minor updates will be posted directly to this page with a revised "Last Updated" date. In the event of material updates, we will notify you prominently on our Platform or via email before the changes take effect.

Data Accuracy

By providing us with Personal Information, you guarantee that the information is true, accurate, complete, and current, and that you are authorized to provide it. Please keep us informed if your personal details change during your relationship with us.

3. Categories of Personal Information We Collect

We collect, store, and transfer various kinds of Personal Information, grouped as follows:

Identifiers / Identity Data: First, middle, and last name, date of birth, nationality, passport or ID details (number, expiry date, country of issuance), and unique online identifiers.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Commercial & Financial Data: Price quotes requested, products or services purchased, transaction history, bank account details, and payment card details (processed securely via PCI-compliant gateways).
Network Activity / Technical Data: IP addresses, login data, browser type and version, device settings, browsing behavior, search history, and interaction metrics with our Platform.
Geolocation Data: Physical location markers derived from device parameters (country, state, or city).
Audio & Electronic Logs: Recorded phone conversations with our customer support teams and written email or text threads.
Inferences & Marketing Preferences: Behavioral insights drawn from your preferences, feedback, and survey responses, alongside your choices regarding promotional communications.
Sensitive Personal Data: We may collect health data (e.g., special accessibility requirements or medical conditions affecting your voyage) or dietary restrictions that could reveal religious beliefs. This data is collected solely to fulfill your requested cruise travel requirements.

Children's Data

We do not knowingly collect Personal Information from minors unless they are explicitly listed as passengers on a travel booking. If we discover a minor has submitted information independently, we will remove it immediately.

4. How We Collect Your Personal Information

Direct Interaction: Information you explicitly provide to us when requesting quotes via web forms, live chat, email, or voice calls.
Voice Interactions: As a specialized travel service, most custom cruise orders are coordinated via voice calls. Phone calls are recorded for quality assurance, verification of contractual booking terms, and dispute resolution.
Passive Collection (Cookies & Tracking): We utilize automated tracking tools, such as cookies and web beacons, to log network activity and enhance your experience. For full controls, please see our Cookie Policy.
Third-Party Platforms: We may obtain information if you sign in through integrated platforms like Facebook or Google.

5. How We Use Your Personal Information

We process your data transparently to complete transactions, fulfill contracts, adapt our Platform, and meet regulatory requirements.

Core Purpose	Processing Activities	Data Categories Involved
Contract Performance & Bookings	Registering new/regular clients, processing payments, handling modifications, managing cancellations or refunds, providing customer care.	Identifiers, Contact Data, Commercial/Financial Data, Audio/Electronic Logs.
Relationship Management	Notifying you of changes to our legal terms, verifying data updates, and requesting reviews or feedback surveys.	Identifiers, Contact Data, Inferences.
Security & System Maintenance	Preventing fraudulent activities, fixing technical errors, running data diagnostics, managing platform security, and archival backups.	Identifiers, Contact Data, Network Activity, Commercial Data.
Legal Compliance	Managing tax accounting, complying with global security and customs border control protocols, adhering to international airline/cruise safety rules, and managing legal claims.	Identifiers, Contact Data, Commercial Data, Audio/Electronic Logs, Geolocation.
Analytics & Service Evaluation	Processing aggregated, non-identifiable demographic or technical data to analyze platform performance.	Aggregated Technical Data, Identifiers.

Third-Party Advertising and Analytics (Google Ads Compliance)

We engage third-party advertising partners, including Google, to deliver targeted ads and measure ad performance across the internet.

Remarketing: Third-party vendors (including Google) use cookies or device identifiers to serve custom advertisements on external websites based on your historical visits to Cruise Farefinder.
Opt-Out Mechanisms: You can adjust your preferences or opt out of Google's customized cookie deployment by visiting Google's Ads Settings. You may also manage broad third-party cookie parameters via the Network Advertising Initiative opt-out page.

Marketing Communications

If you transact with us or explicitly opt-in, you may receive marketing emails or text messages regarding our travel offers.

SMS Protection: SMS opt-in consent and phone numbers are handled with extreme care and are never shared with or sold to outside third parties for their own commercial marketing purposes.
Opting Out: Every commercial message includes an explicit "Unsubscribe" button or a "STOP" command trigger. You cannot opt out of administrative or operational booking updates.

6. How We Share Your Personal Information

We do not sell your personal data to third parties for general marketing goals. We disclose your data only to specified entities for explicit transactional reasons:

Travel Product Providers: We share your specific data with airlines, cruise lines, hotels, ground transport operators, and travel insurance firms to formally lock in your reservations. These entities operate as independent data controllers subject to their own respective privacy policies.
Service Providers: We share data with contractors who perform critical business operations on our behalf under strict data processing agreements (e.g., IT maintenance, data storage, customer support systems, and payment gateway infrastructure).
Corporate Restructuring: Data may be securely transferred if our business or a division undergoes an acquisition, merger, or asset sale.
Regulatory & Judicial Authorities: We disclose data when mandated by valid legal processes, such as subpoenas, court orders, or administrative mandates from border protection and law enforcement agencies.

7. International Transfers and Data Security

International Data Transfers

Our primary databases and hosting systems are localized within the United States, but our global service providers may process your information in other countries. By using our services, you acknowledge that your data may be transferred abroad, where data rules may differ from your home country. We utilize proper safeguards (such as standard contract clauses) to maintain consistent protection levels.

Data Security Infrastructure

We maintain a comprehensive security framework consisting of data encryption protocols (including SSL/TLS links), network firewalls, and stringent internal access constraints. While we take every sensible operational action to protect your records, no internet transmission standard is entirely invulnerable. By engaging with our services, you acknowledge these fundamental structural risks.

8. Data Retention

We keep your Personal Information only for the duration required to satisfy the functional service purposes we gathered it for—including any continuous legal, accounting, tax, or analytical reporting mandates. To decide timelines, we weigh the vulnerability, context, volume, and risk threshold of the files involved.